Refund and cancellation policy

You are buying a listing placement that is delivered immediately. The moment your payment confirms, your listing is on the board at the rank your amount supports, and that placement is public and permanent in the record. There is nothing to return.

• Being outranked. Anyone can pay more and rank above you. This is the stated design of the product, not a failure of it.
• A daily board resetting. The Today board covers one Indian day and resets at midnight IST. Its reset is a defined feature.
• Fewer clicks than you hoped. We publish our traffic openly on the stats page so you can judge before paying. We never promise a number.
• Changing your mind about the amount, the category or the listing.
• Landing at a lower rank than you aimed for. Rank is assigned when payment confirms; if someone paid in between, you land lower. This is stated on the rules page and at checkout.
• Removal for breaking the rules.

Narrowly, and on our initiative as much as yours:

• Duplicate charges. If you are billed twice for the same claim, we refund the duplicate in full.
• Charged but not listed. If a payment succeeds and your listing never appears, we either place it or refund it — your choice.
• Charged the wrong amount. If the amount captured differs from the amount shown to you, we refund the difference. These are flagged automatically for review.

Refunds in those cases go back to the original payment method through Razorpay, normally within 5 to 7 working days.

You can abandon a checkout at any point before paying and nothing is charged. Once a payment confirms, the placement is delivered and cannot be cancelled. You can ask us to remove your listing at any time, but removal does not return the amount paid.

Email hello@outbidonline.in with your receipt number. We read every one of these.